A residential tower is a home, a workplace for the building team, and a site that still needs real access control. Xtreme concierge officers combine hospitality-grade service at the lobby with licensed security training, visitor management and common-area patrols for strata, HOA and property-managed buildings.
The lobby is the first impression residents and visitors get, and it is the first line of defence. Our concierge officers greet, sign in visitors and contractors, handle packages and deliveries, and keep a calm, professional presence at the desk. They are security officers first — licensed, trained and supervised — who also know how to represent a building.
Access control only works if it is used. We write post orders around the actual doors, elevators, parkade, amenity rooms and loading bay, not a generic tower checklist. After hours, officers patrol common areas, check stairwells and parkade levels, and report issues while they are still small: propped doors, unfamiliar vehicles, noise in the amenity space, a contractor who stayed late.
Property managers and strata councils need reporting they can take to a board meeting. We provide clear daily logs, incident reports and a single point of contact. When a building is part of a portfolio, the same standard travels from tower to tower, with site-specific notes for each podium, shared courtyard or mixed-use street front.
Mixed-use buildings — residential above retail or office — need a programme that can shift posture through the day. The lobby at 8 a.m. is not the same post as the parkade at 11 p.m. We staff and brief accordingly, and the 24/7 NSOC sits behind every desk so a supervisor can be dispatched when a situation leaves the ordinary.
Coverage is supported from our published head offices in Surrey, Bellevue and Brisbane. Coverage is supported from Surrey, Bellevue and Brisbane, with licensed officers in the markets where we work. Every programme is scoped precisely to your site after a free security assessment.
Residents notice tone. An officer who is abrupt at the desk undermines the building; an officer who is only polite and never watchful undermines security. Training, supervision and the right post orders are how we hold both. That is the standard we bring to condo and strata sites in Canada, the United States and Australia.
The risks we plan for
- Tailgating and unauthorised access at lobby, parkade and amenities
- Package theft and contractor control
- After-hours issues in common areas and parkades
- Resident complaints that need a calm, logged response
- Mixed-use buildings with changing daytime and night posture
How a programme is built
Most residential programmes are built around a lobby or podium desk, visitor and contractor sign-in, package handling, scheduled common-area and parkade patrols, and daily logs for the manager or board. Some sites add a night static officer or a marked mobile patrol after the desk closes.
We field 4,500+ full-time staff with access to a network of 17,000+ licensed officers, operate from 40+ offices, run 270+ patrol units and back every post with a 24/7 National Security Operations Centre and $10M liability coverage. Officers are licensed where required. Coverage is supported from our head offices in Surrey, British Columbia; Bellevue, Washington; and Fortitude Valley, Brisbane.
Every programme is scoped precisely to your site after a free security assessment.
Related services
Concierge security · Uniformed guards · Mobile patrols · Alarm response
You may also want the full industries list, service areas or a direct conversation with our team.
Frequently asked questions
Is a concierge officer a trained security officer?
Yes. Xtreme concierge officers are licensed where required, trained and supervised, and they combine that standard with hospitality-grade service at the desk.
Can you work with our existing access-control and visitor system?
Yes. Post orders are written around the doors, software and contractor process you already use. Post orders are written around the doors, software and contractor process you already use.
What reporting do property managers and strata councils receive?
Daily activity logs and incident reports written so a manager or board can actually use them, with a single point of contact for the account.
Do you cover parkades and amenity spaces after the lobby desk closes?
Yes. Many towers add scheduled common-area and parkade patrols, a night static officer, or a marked mobile patrol once the desk is closed.
Can you cover a portfolio of buildings?
Yes. Portfolio clients receive consistent standards, site-specific post orders and consolidated reporting, with 24/7 NSOC support behind every desk.
How do we start?
Call 1-800-730-3712, message us on WhatsApp, or request a free security assessment. Every programme is scoped to the building scoped precisely to the site after a free security assessment.
Towers, podiums and residential communities
A downtown glass tower, a mid-rise with a courtyard, and a low-rise strata with a shared parkade are three different posts. We write the desk, the elevator, the amenity rooms and the parkade as they actually work, including the awkward bits: a second entrance residents prefer, a loading bay that becomes a shortcut, a visitor policy the board approved and the building has never quite enforced.
The first assessment is a walk with the manager or site staff. We look at the lobby tone, the access system, contractor hours, package volume, and what happens after the desk closes. Some buildings need a tighter night patrol; some need a better daytime sign-in; some need both, and a clear log the council can read without a briefing. We say so plainly, then we staff the post that was actually agreed.
Portfolio managers who look after several towers get one standard and one account team, with site-specific notes so a podium in Burnaby is not briefed as if it were a waterfront tower in North Vancouver or a residential lobby in Bellevue. Coverage is supported from our published head offices in Surrey, Bellevue and Brisbane, with 24/7 NSOC backup behind every desk.
See also concierge security and city pages such as concierge security in Vancouver, Toronto and Seattle.
A well-run residential post is quiet. Residents are greeted, visitors are signed in, packages are controlled, and the night log is complete. That is the outcome we train and supervise for, in towers and communities across Canada, the United States and Australia. If your building needs a desk, a night patrol, or both, we will say so after a walk of the property, not after a generic proposal.
If you manage one tower or a portfolio, the conversation starts with a walk of the lobby, the parkade and the hours after the desk closes. We will take it from there, with 24/7 supervision behind every post.
Talk to us about a condo & strata security programme
Tell us about the site, the hours and the outcome you need. Call 1-800-730-3712 (Press 1 Canada, 2 USA, 3 Australia), message us on WhatsApp, or use the quote form and we will set a free security assessment.