Retail sites lose money at the door, the dock and the stockroom. Xtreme provides uniformed officers, plain-clothes loss prevention, mobile patrol and alarm response for stores, shopping centres and retail parks across Canada, the United States and Australia.
A good retail programme is visible enough to deter opportunistic theft and precise enough to document organised activity without turning the floor into a confrontation. We start with how the store actually trades: entrance flow, peak hours, high-value bays, the receiving dock, the stockroom door and the parking lot after close. Post orders are written around those points, the store you actually run.
Uniformed officers at the door change behaviour the moment a customer walks in. They greet, they watch, and they are trained to de-escalate before they intervene. Plain-clothes officers work the floor and the patterns cameras miss — repeat walkers, booster bags, and the coordinated groups that move from store to store. Most multi-site programmes use both, with one account team and one reporting standard.
After hours, the risk shifts to the dock, the stockroom and the parking lot. Marked patrol units from our 270+ fleet run randomised lock-up checks, and alarm response is dispatched by the 24/7 National Security Operations Centre. Seasonal peaks, store openings and late trading are staffed from 40+ offices and a network of 17,000+ licensed officers, so you are not left short on the days the risk is highest.
Organised retail crime is a business problem, not a one-store incident. Our officers document to an evidential standard, share what they see across a portfolio, and work with store leadership and, when required, local police. Staff safety comes first. An officer who cannot de-escalate is not an asset on a trading floor.
We cover enclosed malls, power centres, grocery, pharmacy, fashion, electronics and standalone boxes. The programme is the same in spirit in Vancouver, Toronto, Seattle, Houston or Brisbane, and it is always scoped precisely to the site after a free security assessment.
Reporting is built for a district or asset manager: daily activity, incident packs with a clear evidence trail, and a single point of accountability. When you add a store or change hours, the same standard follows the new post. That is how a national firm should run retail security — consistently, and without a gap between the brand promise and the officer on the door.
The risks we plan for
- Opportunistic theft at entrances and high-value bays
- Organised retail crime and repeat offenders
- After-hours break-ins at docks and stockrooms
- Staff and customer safety on the floor and in the lot
- Seasonal peaks, late openings and store-launch crowds
How a programme is built
A typical store combines a door post, floor coverage, dock control at receiving, and after-hours patrol or alarm response. Shopping centres add common-area and parking-lot patrols, loading-bay control and coordination with centre management. Multi-store clients get consolidated reporting and one set of post orders, adjusted per site.
We field 4,500+ full-time staff with access to a network of 17,000+ licensed officers, operate from 40+ offices, run 270+ patrol units and back every post with a 24/7 National Security Operations Centre and $10M liability coverage. Officers are licensed where required. Coverage is supported from our head offices in Surrey, British Columbia; Bellevue, Washington; and Fortitude Valley, Brisbane.
Every programme is scoped precisely to your site after a free security assessment.
Related services
Loss prevention · Uniformed guards · Mobile patrols · Alarm response · Event security
You may also want the full industries list, service areas or a direct conversation with our team.
Frequently asked questions
Do you offer plain-clothes loss prevention as well as uniformed officers?
Yes. Many retail programmes use both: a visible officer at the door and plain-clothes officers on the floor. We recommend the mix after a free assessment of the site and the risk.
Can you cover more than one store under a single programme?
Yes. Multi-store clients receive one account team, consistent post orders and consolidated reporting across the portfolio, with site-specific adjustments where the layout or hours demand them.
How do you handle organised retail crime?
Officers document incidents to an evidential standard, share relevant patterns across stores on the same programme, and work with store leadership and, when required, police. Staff and customer safety come first.
Do you provide after-hours patrol and alarm response for retail sites?
Yes. Marked units from our 270+ patrol fleet run lock-up and perimeter checks, and alarm response is dispatched by our 24/7 National Security Operations Centre.
How is a retail security programme scoped?
An account lead walks the store, confirms hours, risk and reporting, and writes post orders before the first shift.
Where do you provide retail security?
Across Canada, the United States and Australia, supported from head offices in Surrey, Bellevue and Brisbane and a 24/7 NSOC. Tell us the city and the site and we will confirm coverage.
Retail programmes across three countries
A store in a Vancouver mall, a power centre in Calgary, a downtown shop in Toronto, a grocery in Seattle or a retail park on the Brisbane fringe will not get the same post orders, and they should not. Entrance flow, trading hours, the dock and the parking lot are local. The standard behind them is not: licensed officers, in-house training, a 24/7 National Security Operations Centre and reporting a district manager can actually use.
When we assess a retail site we walk the floor at trading speed, then we walk it at close. We look at the door, the high-value bays, the stockroom, the receiving dock, the staff entrance and the lot. We ask where loss actually occurs, which hours run short, and whether organised activity has already shown up across a portfolio. The programme that follows is built from that walk, not from a generic mall brochure.
Seasonal peaks, store openings and late trading are where thin programmes break. We staff those days from 40+ offices and a network of 17,000+ licensed officers, with the same post orders and the same evidence standard as a quiet Tuesday morning. If you add a store, the standard follows it. If you change hours, the after-hours patrol or alarm response is rewritten, not left as yesterday’s plan.
Related reading includes our loss prevention and mobile patrol service pages, and city pages such as loss prevention in Vancouver, Toronto, Seattle and Brisbane.
Talk to us about a retail security programme
Tell us about the site, the hours and the outcome you need. Call 1-800-730-3712 (Press 1 Canada, 2 USA, 3 Australia), message us on WhatsApp, or use the quote form and we will set a free security assessment.