A hospital is a public building, a workplace and a place where people are at their most vulnerable. Xtreme provides licensed healthcare security officers for emergency departments, lobbies, wards, clinics and care facilities, with de-escalation first and 24/7 supervision behind every post.
Healthcare security is not the same job as a retail door or a construction gate. Officers have to be calm in distressed waiting rooms, precise about access to wards and pharmacies, and ready to support clinical staff without getting in the way of care. We select and brief officers for that environment, and we write post orders around the actual departments, the departments they will actually stand in.
Typical posts include the emergency department, the main lobby, parking and parkades, maternity and paediatric access points, pharmacies and after-hours clinics. Officers are trained to de-escalate first, to call for the right help, and to document incidents to a standard a hospital can stand behind. The 24/7 NSOC sits behind the post so a supervisor can be dispatched when a situation leaves the ordinary.
Clinics, long-term care and community health sites have a different rhythm from an acute hospital, but the same need for a professional, licensed presence and a clear log. We cover those sites with static officers, after-hours patrols or a mix, always scoped to the building and the hours of care.
Reporting has to be usable by a facility or security manager: time, place, people, what was done, and what happens next. Reporting stays factual and limited to what the post requires. Privacy and professionalism are part of the post, not a slogan.
Officers are licensed where required. Officers are licensed where required. Every programme is scoped precisely to your site after a free security assessment.
Staff safety is not optional. An officer who can hold a difficult conversation at 2 a.m. in a waiting room is doing the job; an officer who only waits for a fight is not. That is the standard we train and supervise to, in Canada, the United States and Australia.
The risks we plan for
- Aggression and distress in emergency and waiting areas
- Unauthorised access to wards, pharmacies and restricted floors
- Parking, parkade and after-hours access issues
- Staff and patient safety on isolated shifts
- Clinics and care homes with lighter after-hours staffing
How a programme is built
Hospital programmes usually combine an emergency-department or lobby post with roaming coverage of wards, pharmacies and parking, plus after-hours patrol or a night static officer. Clinics and care facilities are scoped to their hours and layout. All of it is supervised by the 24/7 NSOC.
We field 4,500+ full-time staff with access to a network of 17,000+ licensed officers, operate from 40+ offices, run 270+ patrol units and back every post with a 24/7 National Security Operations Centre and $10M liability coverage. Officers are licensed where required. Coverage is supported from our head offices in Surrey, British Columbia; Bellevue, Washington; and Fortitude Valley, Brisbane.
Every programme is scoped precisely to your site after a free security assessment.
Related services
Uniformed guards · Concierge security · Mobile patrols · Alarm response · Executive protection
You may also want the full industries list, service areas or a direct conversation with our team.
Frequently asked questions
Are officers trained to de-escalate in a clinical environment?
Yes. Healthcare posts emphasise de-escalation, support for clinical staff and clear documentation. Officers are briefed for the departments they work, not dropped in from a generic site.
Can you cover emergency departments as well as clinics and care homes?
Yes. We staff acute hospitals, clinics, community health sites and care facilities, with post orders written for each environment.
How do you handle reporting and privacy?
Incident reports are written for a facility or security manager and stay within what the post requires.
Do you provide after-hours coverage when a clinic is closed?
Yes. After-hours options include a static officer, a marked mobile patrol and alarm response dispatched by our 24/7 NSOC.
Are officers licensed?
Officers are licensed where required.
How do we request a programme?
Call 1-800-730-3712, message us on WhatsApp, or request a free security assessment. Every programme is scoped precisely to the site after a free security assessment.
Departments, not a generic facility post
An emergency department at midnight, a quiet clinic on a Saturday, a long-term care home at shift change and a pharmacy corridor are four different environments. We brief officers for the department they will actually stand in: how to work alongside clinical staff, how access to a ward or a pharmacy is controlled, and how to de-escalate in a waiting room where people are already distressed.
The first assessment is a walk with the facility or security manager. We look at public entrances, staff doors, parking, isolated corridors, after-hours clinics and the places where a single officer can be left too alone. The programme that follows may be a static ED post, a roaming officer, an after-hours patrol, or a mix. We will say if the site is asking for less than it needs, and we will recommend only the posts the site needs.
Reporting stays factual and limited to what the post requires. Reporting stays factual and limited to what the post requires. Officers are licensed where required. Coverage is supported from our published head offices, with the 24/7 NSOC behind every post so a supervisor can be dispatched when a situation leaves the ordinary.
Related services include uniformed guards, concierge security and mobile patrols.
Healthcare security is a support to care, not a second clinical team and not a generic door post. We brief officers for the departments they stand in, we document what a facility manager can use, and we keep de-escalation first. If you run an acute hospital, a clinic or a care site, we will walk it with you and build the programme from that walk.
If you are responsible for a hospital, a clinic or a care facility, start with a free assessment of the departments that actually need coverage. We will build the post from that walk, with de-escalation first and 24/7 supervision behind it.
Talk to us about a healthcare security programme
Tell us about the site, the hours and the outcome you need. Call 1-800-730-3712 (Press 1 Canada, 2 USA, 3 Australia), message us on WhatsApp, or use the quote form and we will set a free security assessment.