A hotel is judged at the door, in the lobby and in the corridor at midnight. Xtreme provides discreet, professionally presented officers for hotels, resorts and hospitality sites across Canada, the United States and Australia — visible enough to keep control, quiet enough not to feel like a checkpoint.
Hospitality security has to disappear into the standard of the house without disappearing from the job. Officers at a hotel work the lobby, the porte-cochère, event floors, back-of-house corridors, loading bays and guest-floor patrols. They are trained to help a guest and to hold a line, and to know the difference in the moment.
Front-of-house posture is different from loading-bay control at 5 a.m., and both matter. We write post orders around the actual property: how arrivals work, where luggage and parcels sit, how contractors enter, which floors need a tighter after-hours walk, and how the team coordinates with night managers and engineering.
Events in a ballroom or on a terrace are planned as events, not as an extra lobby shift. When a property hosts a conference, a wedding or a public function, we staff the room, the door and the egress plan in line with our event-security standard, with the 24/7 NSOC behind the post.
Resorts, extended-stay properties and serviced apartments have their own rhythm — more residential, longer stays, different parking and amenity risks. We scope those sites as themselves, not as a downtown hotel with the name changed. After-hours mobile patrol can cover a grounds or a parking structure once the lobby desk is quieter.
Every programme is scoped precisely to your site after a free security assessment. Officers are licensed where required. Coverage is supported from Surrey, Bellevue and Brisbane;
The measure of the job is simple: guests feel looked after, staff have backup, and incidents are logged properly. That is the standard we supervise, from a city business hotel to a waterfront property in Brisbane or a tower in Vancouver or Seattle.
The risks we plan for
- Lobby, arrival and after-hours guest-floor incidents
- Unauthorised access to back-of-house and guest floors
- Loading-bay and contractor control
- Events and functions that outgrow a standard lobby shift
- Parking, grounds and amenity spaces after midnight
How a programme is built
A typical hotel programme combines a lobby or overnight officer, scheduled guest-floor and grounds patrols, loading-bay control, and event staffing when the calendar requires it. Some properties add a marked mobile patrol for parking structures and outlying buildings.
We field 4,500+ full-time staff with access to a network of 17,000+ licensed officers, operate from 40+ offices, run 270+ patrol units and back every post with a 24/7 National Security Operations Centre and $10M liability coverage. Officers are licensed where required. Coverage is supported from our head offices in Surrey, British Columbia; Bellevue, Washington; and Fortitude Valley, Brisbane.
Every programme is scoped precisely to your site after a free security assessment.
Related services
Concierge security · Uniformed guards · Event security · Mobile patrols · Elite suit-and-tie security
You may also want the full industries list, service areas or a direct conversation with our team.
Frequently asked questions
Will officers look and act like they belong in a hotel?
Yes. Hospitality posts are presented to the standard of the house — often suit-and-tie or an agreed uniform — and officers are trained to help a guest as well as hold a line.
Can you staff hotel events and conferences as well as the lobby?
Yes. Ballroom, terrace and conference functions are planned as event posts, with doors, egress and coordination with the night manager, not as an unplanned extra lobby shift.
Do you cover parking structures and grounds after midnight?
Yes. Many properties add scheduled patrols or a marked mobile unit for parking, grounds and outlying buildings once the lobby is quieter.
Can you work with our existing hotel security and night-manager team?
Yes. Post orders are written to sit alongside the property’s own procedures and points of contact, with 24/7 NSOC backup behind the post.
How is a hotel security programme scoped?
An account lead walks the lobby, the floors and the grounds, then writes post orders that fit the property before the first shift.
Where do you provide hotel security?
Across Canada, the United States and Australia, supported from our head offices in Surrey, Bellevue and Brisbane.
The house standard, around the clock
A business hotel on a downtown block, a resort with grounds and outlying buildings, and an extended-stay property with a quieter lobby all need a different posture. What they share is the requirement that security look as if it belongs in the house: professionally presented, useful to a guest, and still in control of the door, the back of house and the corridor at midnight.
We walk the property with the hotel or security manager — arrivals, luggage and parcel rooms, the service elevator, the loading bay, event floors, guest-floor wings and parking. We agree how officers work with night managers and engineering, and what happens when a ballroom function outgrows a standard lobby shift. Event days are planned as events; they are not an unplanned extra jacket at the door.
After midnight the job usually moves to floors, grounds and parking. Some properties keep a static overnight officer; some add a marked patrol for a parking structure or a building across the street. The 24/7 NSOC stays on the post either way. Coverage is supported from Surrey, Bellevue and Brisbane, and every programme is scoped to the property scoped precisely to the site after a free security assessment.
See concierge security, event security and elite suit-and-tie security.
Guests should feel looked after, and staff should have backup, including at midnight in a corridor or a parking structure. That is the standard we bring to hotels, resorts and hospitality sites, with a presentation that matches the house and a 24/7 operations centre behind the post. Tell us about the property and we will scope the coverage to it.
If you operate a hotel, a resort or a hospitality site, we will walk the arrivals, the back of house and the after-midnight floors with you, and we will scope a programme that protects the guest experience without turning the lobby into a checkpoint.
Talk to us about a hospitality security programme
Tell us about the site, the hours and the outcome you need. Call 1-800-730-3712 (Press 1 Canada (call 1-800-730-3712, then press 1), 2 USA (call 1-800-730-3712, then press 2), 3 Australia (call 1-800-730-3712, then press 3)), message us on WhatsApp, or use the quote form and we will set a free security assessment.